GO BEST Express Service FAQs

What is an Online Booking ID and how do I get one?
An Online Booking ID stores all your information on our certified secure web site so that next time you want to book an online reservation you do not have to reenter your address, telephone number, payment preference, etc. To obtain an Online Booking ID, you need to first make a reservation online and on the very last page of the process (right after submitting the reservation) there is a link to create an Online Booking ID.

What is a shared ride van?
To keep prices low, you give a small amount of your time, and share the ride with a few other passengers. In exchange, GO BEST Express gives you prices that are more economical than a taxi or limo and a solution that is more convenient than driving and parking at the airport.

What kind of van is it?
Our fleet consists of Ford Econoline 15 Passenger E350 XLT Passenger Vans. Per current St. Louis Lambert Airport Licensing Guidelines we may only transport 7 passengers at a time. We have removed the extra seats to provide additional comfort for our passengers and more storage for luggage.

Where do you provide service?
Currently we provide service between Lambert Airport and all Downtown St Louis Hotels, the Central West End, Forest Park and Clayton. Click Here for a list of Hotels and Service Areas.

Do you service any suburbs?
At the current time we focus only on the Downtown area although plans are in the works to expand to several suburban areas throughout Metro St. Louis. We do provide service via BEST Transportation and and St. Louis County & Yellow Cab

Is it less expensive than a cab or private sedan?
Yes, depending on your number of people. Cab fares are based on time and mileage and limousines or sedans are based on a similar scale. For comparison, our sister company, St. Louis County and Yellow Cab, charges approximately $35 one way for a trip from Lambert Airport to Downtown.

Do I need a reservation?
We encourage you to make a reservation from the airport. While reservations are not required, we have found that our passengers prefer to make reservations in advance to avoid the time and hassle of paying in the airport or on-board the van. Advance reservations also help us plan the number of vans we will need to service our customers. Reservations are REQUIRED from the hotels to the airport.

What is the cancellation policy?
You must cancel 4 hours in advance of your scheduled pick up time for a full refund. No refunds will be issued for no shows.

How much does it cost?
Standard fare is $21 one way and $37 round trip for 1 person and $17 per person one way and $32 per person round trip for 2 people. For the 2 + person rate you must have same reservation, destination & payment together. Group fares are also available. Kids 5 and under are free and kids 6-12 are $11. Minors must be traveling with paid adults. Children's fares are already discounted and do not apply for multiple person fares.

If there are two or more people traveling together, do we have to go to the same destination in order to obtain the 2+ person fare?
Yes - if you are traveling with two or more people you qualify for the discounted rate if you have the same reservation, are paying together and have the same destination.

What are my payment options?
We accept cash and all major credit cards.

Can I pay the driver at the airport or hotel?
We accept cash and all major credit cards. You also have the option of charging your fare when you book a reservation either online or through our toll-free number. If traveling from a hotel, all fares must be paid in full at the time of the pickup.

Can I get a receipt?
Yes, your GO Driver can provide you with a receipt or you can print one from this website by using your confirmation number. We will also be happy to email your receipt and confirmations.

What is your baggage policy?
GO BEST Express allows two pieces of checked baggage and one carry-on piece for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. Golf bags are counted as two pieces of luggage. There is an extra charge of $3.00 for each piece of additional baggage beyond the standard allowance. No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage. Read Complete Baggage Policy

What about my pet?
Pets must be transported in a pet carrier. If the pet carrier is small enough to be carried on the passenger's lap it will count as a carry-on and may be taken on a shared van. Larger pets in pet carriers will require an exclusive van.

Do you offer infant car seats?
All vehicles are equipped with the proper seat belt requirements to accommodate child seats and you are welcome to bring one along. To learn more about traveling with children, please click here.

What if I need a special service or accessible vehicle?
It is recommended that you make a reservation, request your special need and we will ensure that the appropriate vehicle will be there to accommodate your needs. Wheelchair accessible vehicles are available with a minimum of 48 hours advance notice.

What if I lost something in a van?
Please contact our GO BEST Express Dispatcher at 314-222-5300 and we will try to locate your missing item.

Will my information be given out?
GO BEST Express does not share any of your personal information with any third party including name, phone number or email address.

Do you offer secure ordering?
Yes, we use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. A secure server running the latest 128-bit encryption handles all our payments. There is no safer way to order online.

What phone number do I call if I have questions?
1-877-STLGOVAN (785-4682) or 314-222-5300. One of our reservation agents will be happy to assist you.